Tenant FAQs

Properties are generally rented on a first-come, first-served basis once a completed application and required fees are submitted. To give you the best chance of securing a home, we recommend applying as soon as possible; if you need guidance, we'll help you begin the application promptly.

Move‑in costs vary by property, but most require the first month's rent and a security deposit upfront; some homes may also require last month's rent. Your lease will detail exact move‑in charges and payment deadlines so there are no surprises.

Applicants must be of legal age to enter into a lease, typically 18 years or older. If you have questions about co-applicants or guardianship, contact our team and we'll explain your options.

Security deposits are generally refundable if the property is returned in good condition, subject to normal wear and tear and any applicable deductions for unpaid rent, repairs, or cleaning. Refund timelines and itemized deductions follow the lease terms and Florida law.

A cosigner may be required when an applicant doesn't meet income, credit, or rental history standards. Cosigners must meet our financial qualifications and sign a guarantor agreement to accept responsibility if the tenant does not meet lease obligations.

You can apply online or in person with a completed application, application fee, photo ID, and proof of income. We perform thorough tenant screening—including credit, background, and rental history checks—to protect owners and provide stable homes for tenants.

We offer convenient payment options, typically including an online tenant portal, automatic bank transfer (ACH), or check/money order where accepted. Using the tenant portal provides the fastest, most reliable payment processing and a clear record for both tenants and owners.

Check your lease and contact management before bringing a pet home. Some properties allow pets with owner approval and require a pet deposit or monthly pet rent, plus size or breed restrictions; we'll work with you to find an approved, respectful solution when possible.

All tenants on the lease are typically responsible for the full term until someone is formally removed or replaced. If one tenant wishes to stay, they must qualify on their own or the departing tenant must find an approved replacement; we'll guide you through the application and release process.

Review your lease for the required written notice period and submit your intent to vacate in writing by the deadline. Providing timely notice through the tenant portal or via email helps ensure a smooth move‑out and return of any eligible deposit.

We coordinate routine maintenance and repairs to keep homes safe and well‑maintained for tenants and to protect owners' investments. Tenants are responsible for damage caused by negligence or misuse; please submit maintenance requests promptly through the tenant portal so we can address issues quickly.